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RMA Service

 

 
 

General Information

RMA terms and conditions only apply for products with a valid receipt of purchase from YANG-iT Technology. If your return product is not faulty or no longer under warranty, we have to charge 20€ for handling fees.

Packing

Please return the defect goods in their original packing as this will protect the goods from any further damaging when be transported back to YANG-iT Technology. Improper packaging and further damage to the goods will endanger the RMA claim. In some cases the RMA claim will become invalid!

Foreign Goods

YANG-iT Technology will not replace goods which have not been purchased at YANG-iT Technology. If defect goods from other manufacturers are sent to the RMA department, they will be immediately returned on your own costs with an extra handling fees of 20€.

Transport Costs

YANG-iT Technology will cover the transport costs when the defect goods are returned to the customer and if the warranty is valid. However, the customer must take full responsibily for transport and insurance costs when the repaired goods are sent back. Unfree transportation and deliveries without RMA numbers on the packaging will be rejected. A handling charge will also be forwarded to the customer in question.

Damages occurred through transportation

All packages and pallets should be examined as soon as they have been received by the customer. If the packaging has in anyway been tampered with or damaged, please make the delivery person aware of such damage and have this confirmed in writing. Contact the RMA department immediately or at the very latest 3 days after the receipt of delivery.

RMA- Procedure

To ensure the smooth running of the RMA-procedure, it is advised that all distributors and dealers follow these instructions :

Please check your goods, if they are in or out of validation, before you start the RMA-Procedure!
Please fill out the RMA-Support-Form completely, i.e. article, serial-number and quantity!
(RMA - Support form, RMA - Begleitschein)
Please forward the RMA-Support-Form by Fax: +49 40 78046111 or
E-Mail: rma@yang-it.de to our RMA - Department, before you ship out the goods!
The RMA-Support-Form strictly has to be attached to the shipping documents and to
the goods to be returned!
Return Goods for RMA will be only accepted on delivery-term "free arrival warehouse"!
Credit-Notes and/or Exchange free of charge is stritcly possible only, if goods are sent back in original condition (i.e. original packaging, complete accessories)!

 

YANG-iT TECHNOLOGY GmbH
Moorfleeter Straße 40 3rd Floor 22113 Hamburg, Germany
Fon: +49 40-780461-0 / Fax: +49 40-780461-11

E-Mail: info@yang-it.de
Website: www.yang-it.de

Private buyers should contact the dealer from where they purchased the YANG-iT product. The dealer will then carry out the above steps to ensure that the problem is solved. If the dealer cannot be contacted, please do not hesitate in contacting our RMA department.